Diamond in the Rough Mobile Detailing LLC — Terms & Conditions

1) Services

Diamond in the Rough Mobile Detailing LLC ("DITR," "we," "us") provides mobile vehicle detailing services at the customer's requested location. Services may include interior detailing, exterior detailing, paint enhancement, ceramic coatings, maintenance details, and add-ons as selected at booking.

2) Estimates, Pricing & Package Details

• Pricing is based on vehicle size, condition, and the service package selected.
• Quotes are based on the information provided at booking. If the vehicle's condition differs from what was described (ex: excessive pet hair, sand, stains, smoke odor, heavy buildup, excessive trash), we may adjust pricing and/or service time after an on-site inspection.
• Any pricing change will be communicated and approved by the customer before we proceed.

3) Scheduling, Arrival Windows & Access

• Appointments are scheduled with a 2-hour arrival window unless otherwise stated.
• Customer agrees to provide safe access to the vehicle at the scheduled time, including keys (if needed), and access to the interior/trunk as required for the selected service.
• If the vehicle is not accessible at arrival (locked/no keys/not on-site), it may be treated as a missed appointment and subject to a fee.

4) Customer Responsibilities (Location Readiness)

Customer agrees to:

• Provide a safe, legal location to work (driveway/parking area) with sufficient space.
• Ensure the vehicle is present and available for the full appointment time.
• Remove personal items where possible (we are not responsible for valuables left in the vehicle).
• Disclose known issues (leaks, electrical problems, fragile trim, prior paintwork, etc.).
• Secure pets and ensure the work area is safe for our team.

5) Cancellations, Rescheduling & No-Shows

• 24-hour notice is required to cancel or reschedule.
• Late cancellations (under 24 hours) and no-shows/inaccessible vehicles may result in a cancellation/no-show fee and may require a deposit to rebook.
• If we arrive and cannot start due to access issues or unsafe conditions, the appointment may be considered a no-show.

6) Deposits & Payments

• A 25% deposit is required to reserve your appointment time.
• Deposits are non-refundable.
• If you need to reschedule, your deposit will be applied as a credit only if you reschedule within 30 days of the original appointment date. After 30 days, the deposit is forfeited.
• Remaining balance is due upon completion of service unless otherwise agreed in writing.
• Accepted payment methods: credit & debit cards & ACH.
• Tips can be cash.

7) Returned Payments / Failed Payments

• If a payment is returned, reversed, declined, or otherwise fails (including ACH returns), the customer is responsible for any fees charged to DITR.
• A returned payment fee may be assessed $50 in addition to any bank/processor fees.
• DITR may require payment by certified funds or another approved method before releasing the vehicle back to the customer (if applicable) or before scheduling future services.
• Repeated failed payments may result in cancellation of appointments and/or membership (see Membership Terms).

8) Time Estimates & Service Interruptions

• Time estimates are not guarantees. Actual time may vary based on vehicle condition and service selections.
• We may pause or reschedule service due to unsafe conditions, including severe weather, lightning, unsafe work areas, or aggressive animals.

9) Water & Power (Required)

Customer must provide access to water and electricity (power outlet) within a reasonable distance of the vehicle for the duration of service. If water/power is not available at arrival, we may be unable to perform the service and it may be treated as a missed appointment.

10) Vehicle Condition, Results & Limitations

• We aim for premium results, but some defects may not be fully removable (deep scratches, rock chips, etched water spots, permanent staining, dye transfer, sun damage, worn leather, etc.).
• Odor removal (smoke, mildew, pet odors) may improve significantly but is not guaranteed to be fully eliminated.
• Heavily neglected vehicles may require restorative services and additional time/cost.

11) Pre-Existing Damage & Liability

Customer acknowledges vehicles may have pre-existing damage (scratches, dents, curb rash, cracked glass, peeling paint, weak trim, prior repairs).

DITR is not responsible for:

• Pre-existing damage
• Manufacturer defects or failures
• Damage caused by faulty aftermarket parts, prior bodywork, or fragile/aged materials

If we accidentally cause damage due to negligence, our liability is limited to the cost of the service performed, unless otherwise required by law.

12) Personal Property

Please remove valuables. DITR is not responsible for loss or damage to personal items left in the vehicle (cash, electronics, jewelry, firearms, etc.).

13) Biohazards & Excessive Contamination

We reserve the right to refuse or stop service if we encounter unsafe conditions including bodily fluids, needles, mold, insects/infestations, or hazardous chemicals. If service is possible, additional fees may apply.

14) Photos & Marketing

We may take before/after photos for quality control and marketing. If you prefer your vehicle not be photographed or posted, notify us in writing before service begins.

15) Satisfaction & Rework Policy

• If you are not satisfied, please notify us before we leave the job site so we can address concerns immediately.
• Rework requests after departure must be made within 24 hours with photos and details.
• Refunds are not guaranteed; we prefer to correct the issue first when possible.

16) Membership Services

• Memberships provide recurring detailing services at the selected frequency and tier.
• Membership benefits, inclusions, and pricing are defined at sign-up and may vary by plan.

17) Membership Billing (ACH Required)

• Memberships are billed via ACH bank draft only.
• By enrolling, the customer authorizes DITR to initiate recurring ACH debits from the bank account provided.
• Memberships are billed on the 1st of each month.
• Customer is responsible for maintaining valid bank account information on file.

18) No Rollover Policy

Membership visits do not roll over. If a visit is not scheduled and completed within the month, it is forfeited (unless DITR is unable to perform service due to our scheduling constraints, in which case we will work with you to make it right).

19) Membership Scheduling, Cancellations & Missed Visits

• Membership visits must be scheduled and completed within the month.
• Late cancellations, no-shows, or inaccessible vehicles may result in the visit being forfeited for that month.

20) Returned ACH / Failed Membership Payments

• If an ACH payment is returned or fails for any reason, the customer is responsible for any bank/processor fees.
• A returned ACH fee may be assessed $50 in addition to bank/processor fees.
• Membership benefits may be paused until the balance is paid.
• Repeated failed payments may result in membership cancellation.

21) Membership Cancellation (30-Day Notice)

• Membership cancellations require 30 days' notice prior to the next billing cycle.
• Charges already processed are non-refundable unless required by law.

22) Right to Refuse Service

We reserve the right to refuse service for any reason, including unsafe conditions, harassment, discrimination, or unrealistic expectations.

23) Governing Law

These Terms are governed by the laws of the State of Florida. Venue for disputes will be in the appropriate court within Florida.

24) Acceptance of Terms

By booking, paying a deposit, purchasing a membership, or receiving services from DITR, the customer acknowledges they have read, understood, and agreed to these Terms & Conditions.